After sales at Distrifresh is a part of our quality control
Distrifresh maintains a number of standards as a priority in its service provision. Foods safety goes above all else. After that, service, accuracy and delivery promptness are key. It’s not for nothing that Distrifresh works to a number of strict quality and food safety standards. The necessary certificates are available on request. After sales processes are a useful element of our business processes. It is a good way of monitoring and improving our service provision. We also like clear and short lines of communication. Fast adjustment is also a must in the distribution industry. After service is an important aspect of how we work at Distrifresh. We really want to know what our clients make of our service provision. We strive every day to offer our clients the best in logistical services. If, despite our best efforts, an order doesn’t go entirely right, then our customer services department is all ready to resolve any possible issues. Because we’re used to switching fast, we can answer customer questions quickly. A practical, efficient complaints procedure is also a part of our after sales.
Get in touch with our after sales department
Distrifresh’s after sales activities fall under the customer relationship management of our customer service department. After services have been provided, we randomly get in touch with our clients for a customer satisfaction check. We then know immediately how clients have experienced our service provision and the points which perhaps could be improved. We soon discover if there are complaints this way or where there may be problems in our processes. In short, we believe in the success of paying attention to our clients. It matches our business culture (clear and short lines of communication) and always generates an outcome, for both Distrifresh and the client. If you would like to get in touch with Distrifresh’s after sales department, please make use of the contact form.
Distrifresh drives for:
Kepak Convenience Foods have worked with Distrifresh for a number of years for distribution of Rustlers in Holland. Service level to our customers is very important to the success of our business and the professional and responsive approach from Distrifresh enables us to maintain excellent service levels.
“For us, Distrifresh is a reliable partner for the distribution of our products. At Distrifresh they daily deliver high-quality services and we are grateful for the short communication lines and positive work ethics. The team are positive, business focussed and operate out of a first-class facility.”